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Customize Your Chatbot

Learn how to customize your chatbot's appearance and behavior to match your brand and requirements.

Appearance Settings​

Chat Widget Design​

  1. Go to "Appearance" in your dashboard
  2. Customize the following elements:
    • Chat widget color scheme
    • Button position (bottom right/left)
    • Widget size and dimensions
    • Custom CSS (Pro plan and above)

Branding​

  1. Upload your logo
  2. Set your brand colors:
    • Primary color
    • Secondary color
    • Background color
    • Text colors
  3. Customize the chat bubble icon
  4. Add your company name

Behavior Configuration​

Welcome Message​

  1. Set the initial greeting message
  2. Configure welcome suggestions/buttons
  3. Add a typing indicator delay

Chat Settings​

  1. Configure response settings:
    • Maximum response length
    • Response tone (formal/casual)
    • Language style
  2. Set up fallback responses
  3. Enable/disable features:
    • File attachments
    • User feedback
    • Conversation history

Advanced Settings (Pro/Enterprise)​

  1. Configure rate limiting
  2. Set up custom domains
  3. Enable IP whitelisting
  4. Configure SSO (Enterprise only)

Knowledge Base Settings​

Response Tuning​

  1. Adjust relevance threshold
  2. Configure context window size
  3. Set maximum tokens per response
  4. Enable/disable citation links

Data Handling​

  1. Set up data refresh intervals
  2. Configure content filtering
  3. Set up sensitive information detection
  4. Manage training frequency

Save and Preview​

  1. Click "Save Changes" after each section
  2. Use the "Preview" mode to test your changes
  3. Test on different devices and screen sizes
  4. Make adjustments as needed

Next Steps​

Now that your chatbot is customized, you're ready to deploy it to your platform!​

FAQ and troubleshooting​

Style changes do not appear live.​

Save in ChatMaven, hard-refresh the site, and bypass CDN cache if you use one. Some themes cache aggressively.

Colors conflict with my brand CSS.​

Use the ChatMaven appearance controls first; if you inject custom CSS, scope rules so they do not fight global site styles.

Can I use different widgets per page?​

Often yes—use different embeds or agent IDs per URL, or conditional loading in your CMS. Check plan limits on agents or domains.