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Dashboard

The Dashboard is your workspace overview: key volume metrics, how conversations and messages break down, and trends over time. Use it to see how your AI and agents are performing for the workspace and date range you select.

Getting here​

When you sign in to ChatMaven, you typically land on Dashboard first. You can return anytime from the top navigation by choosing Dashboard (alongside Inbox, Contacts, Analytics, and Broadcasts).

The header also gives you quick access to Settings, Notifications, and your profile.

Scoping your data​

Before you read the numbers, set the scope at the top of the page:

  • Workspace — Choose which workspace the metrics apply to. Your KPIs, charts, and breakdowns update to match that workspace.
  • Date range — Pick the period you want to analyze (for example a custom range from one date through another). All summary counts and charts respect this range.
  • Reset — Clears your filter selections so you can start fresh (exact behavior may depend on your workspace defaults).
  • Refresh — Reloads dashboard data without leaving the page.

Below the filters you’ll see a Welcome line with your name. On the right, Edit lets you adjust the dashboard layout (where available), and Create New Agent opens the flow to add another AI agent for your workspace.

Summary metrics​

The first row of cards shows high-level counts for the selected workspace and date range. Each card may include a short trend indicator (for example up or down vs a comparison period, when shown).

AI Responses Sent​

Messages generated by the AI and sent to users in the selected period. Use this to see how much automated assistance your visitors received.

Total Messages​

All messages in scope—user and AI (and any other counted sources your workspace includes). Overall chat volume.

Total Conversations​

How many distinct conversations occurred in the period—useful for load and engagement at the thread level.

Cards may include an info control for on-screen definitions and a refresh control to update that widget.

Conversation distribution​

New vs returning (percentage)​

This chart shows what share of conversations came from new visitors versus returning visitors. It helps you see whether traffic is mostly first-time contacts or people coming back—useful for retention and onboarding.

Incoming messages (percentage)​

This breakdown shows where incoming messages are attributed—for example by agent or workspace label in the legend (names depend on your setup). Use it to see which agents or sources handle the most inbound volume in the selected period.

Conversations overview​

A line chart of conversation volume by day (or bucket) across your selected date range. Spikes and dips show when conversation traffic was highest or lowest—helpful for staffing, campaigns, and spotting anomalies.

Incoming messages​

A bar chart of message counts over time for the same scope. Compare it with the conversations chart to see whether busy days were driven by many short threads or heavier back-and-forth.

Tips​

  • Align range with your question — Use a short range for recent operational checks; use a longer range for trends and seasonality.
  • Switch workspace deliberately — If you manage multiple workspaces, confirm the selector before sharing screenshots or reporting numbers.
  • Go deeper elsewhere — For channel-specific or report-style analysis, open Analytics from the top navigation when you need more than the dashboard snapshot.

FAQ and troubleshooting​

Numbers look lower than I expect.​

Confirm the workspace and date range selectors match the period you are comparing. Other reports (for example Analytics) may use different definitions—read the metric tooltips on the cards.

The dashboard is slow to load.​

Large ranges and busy workspaces take longer to aggregate. Narrow the date range, use Refresh after filters settle, and check your network.

Can I export dashboard data?​

If export is not on this screen, use Analytics or account reporting where available, or contact support for data extracts on higher tiers.